Show trailers

Trailers require a downloaded video that the player can decode. A poster, a film record or a YouTube link is not a substitute for a playable trailer file.

Settings → Presentation → Content Type → Trailer

  1. Check the intended films' cached trailers in Films or Films and Media.
  2. Select Trailer as the Content Type.
  3. Choose TrailerOnly or TrailerDetail1.
  4. For the detail layout, choose the classification region, time format and Session Disappears After value.
  5. Save and watch the actual screen. Check sound using the display/player's audio controls.
Trailer presentation choices
Trailer presentation choicesThe staged form shows Trailer settings on the actual Shield administration page. Saving applies the selected mode.Select image to enlarge

Preview before public playback

Watch the cached preview and a real playback cycle. Confirm the film title, language, aspect ratio, audio and suitability of the chosen trailer. Use start/end offsets only when you need to remove unwanted material; check that the remaining clip still plays correctly.

If storage or playback is a problem, ask the installer about an appropriate lower-bandwidth version. A large video is not always better on an older Android box. Removing unused entertainment apps can help storage, but disabling unknown system apps can make a device unstable.

Video advertising

Use Advertising Assets → Video adverts to upload video adverts, then enable Settings → Advertising → Trailer Advertising. Choose Clock-synchronized playback. A video advert begins after the current video ends, so its actual start may be later than the requested interval.

If a trailer is missing

The player shows the film's actual title followed by “trailer missing” in the centre of a black screen for a five-second slot, then continues. For example, a film named Example Film shows “Example Film trailer missing”; the title is not a literal placeholder.

A missing trailer uses a five-second message
A missing trailer uses a five-second messageActual Shield fallback for a deliberately added example title without a video. Replace the missing file rather than waiting for repeated five-second messages.Select image to enlarge

Check the film's cached status, required download, available storage and video encoding. Upload or choose a valid replacement. A corrupt/unreadable trailer can trigger the same fallback.

Trailer mode acceptedThe correct video and audio play on the actual device, details are readable if enabled, and the next scheduled item starts normally.
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